Error calling GetRecipeByTag

Hi all,

I’m running into this problem when choosing a recipe:

Error calling GetRecipeByTag: {"detail":"Not found: Account not found"}

The account is logged in and we have an annual license.

Any ideas why this happens and how to resolve it?


Hi, @furtonb - Apologies for the inconvenience. This is a bug that was introduced yesterday by Google Cloud database maintenance that broke our search. We patched a quick fix but it didn’t resolve all the issues. There was another one this morning that should resolve the issue.

Can you try again on your end and let me know? I can load the custom energy simulation recipe on my end.

Hopefully, this doesn’t happen ever again, but as a workaround, you should always be able to use the Grasshopper plugin to load the model into Grasshopper and use the Ladybug Tools recipe to run the simulation.

Hi @mostapha ,

I can’t reproduce the problem anymore.:slight_smile:
Thanks for the reply and the suggested workaround!