Job Completed on Pollination cloud, but not able to load results

[jakechevriersg]

@mingbo

Record the debugging process

Would you mind recording a video with the following steps with your current version of plugin?:

1. Start a new Rhino instance (Do not open any existing Rhino and Grasshopper files)
2. Just use smithgroup/newproject/e1044052-fd26-424d-80f4-cb5428516261 in a panel for the job input for “Check Job Status” component.

[jakechevriersg]

@mingbo

A new test version of plugin

I build a special version of the “Check Job Status” component here, which doesn’t allow to cancel the watching state.

1. You can download it from here PO_Debug_20220711.zip (3.2 MB).
2. Unblock the zip file (Right click the zip file and check properties)
3. Remove all files inside C:\Program Files\pollination\plugin\7.0\Pollination before unzipping the modified plugin files to this folder.
4. Start a new video recording to do the above two-step debugging process again.

Still does not work…

New run id that is still stuck and not able to show results, even though it shows completed online…
smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568

[mingbo]

Thanks @jakechevriersg could you please drop the logs here as well?

[jakechevriersg]

you were one step ahead of me…

2022-07-13 17:05:18.934 -07:00 [INF] Deactivated the license
2022-07-13 17:05:39.742 -07:00 [INF] Rhino: 7.19 (6/14/2022 12:00:00 AM)
2022-07-13 17:05:39.775 -07:00 [INF] Pollination Server: https://app.pollination.cloud ; 
Pollination.RH, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.RH.rhp
Pollination.UI.Rhino, Version=0.1.70.0, Culture=neutral, PublicKeyToken=null 0.1.70.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.UI.Rhino.dll
Pollination.Core, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Core.dll
HoneybeeSchema, Version=1.49.0.21, Culture=neutral, PublicKeyToken=78492e64b924f7c6 1.49.0.21
 - C:\Program Files\pollination\plugin\7.0\Pollination\HoneybeeSchema.dll
PollinationSDK, Version=0.23.0.1, Culture=neutral, PublicKeyToken=null 0.23.0.1
 - C:\Program Files\pollination\plugin\7.0\Pollination\PollinationSDK.dll
Pollination.Key, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Key.dll
Honeybee.UI.Rhino, Version=0.0.0.64, Culture=neutral, PublicKeyToken=null 0.0.0.64
 - C:\Program Files\pollination\plugin\7.0\Pollination\Honeybee.UI.Rhino.dll
LBT.Newtonsoft.Json, Version=12.0.3.23910, Culture=neutral, PublicKeyToken=0a1d4e767f6b6446 12.0.3.23910
 - C:\Program Files\pollination\plugin\7.0\Pollination\LBT.Newtonsoft.Json.dll


Log: 
C:\Users\jchevrier.SMITHGROUP\AppData\Roaming\pollination\logs\logs.pollination.RH2022071317.txt
2022-07-13 17:05:55.006 -07:00 [INF] Activation: activating for [jakechevriersg]
2022-07-13 17:05:55.007 -07:00 [INF] Activation: logged activation user data [jakechevriersg] to C:\Users\jchevrier.SMITHGROUP\AppData\Roaming\pollination\ActivationLog.txt
2022-07-13 17:05:55.464 -07:00 [INF] Activation: activated! [jakechevriersg]
2022-07-13 17:05:55.464 -07:00 [INF] A license (hosted-floating) is activated and used by jakechevriersg.

[mingbo]

Thanks @jakechevriersg,

This log is too new or old, it doesn’t contain any information on what have done in the above two recordings.
There should be several log files in the folder, please zip all logs if possible.

[jakechevriersg]

logs.zip (391.5 KB)

[jakechevriersg]

the most recent log file available…

2022-07-13 17:00:58.888 -07:00 [INF] Rhino: 7.19 (06/14/2022 00:00:00)
2022-07-13 17:00:58.897 -07:00 [INF] Pollination Server: https://app.pollination.cloud ; 
Pollination.RH, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.RH.rhp
Pollination.UI.Rhino, Version=0.1.70.0, Culture=neutral, PublicKeyToken=null 0.1.70.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.UI.Rhino.dll
Pollination.Core, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Core.dll
HoneybeeSchema, Version=1.49.0.21, Culture=neutral, PublicKeyToken=78492e64b924f7c6 1.49.0.21
 - C:\Program Files\pollination\plugin\7.0\Pollination\HoneybeeSchema.dll
PollinationSDK, Version=0.23.0.1, Culture=neutral, PublicKeyToken=null 0.23.0.1
 - C:\Program Files\pollination\plugin\7.0\Pollination\PollinationSDK.dll
Pollination.Key, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Key.dll
Honeybee.UI.Rhino, Version=0.0.0.64, Culture=neutral, PublicKeyToken=null 0.0.0.64
 - C:\Program Files\pollination\plugin\7.0\Pollination\Honeybee.UI.Rhino.dll
LBT.Newtonsoft.Json, Version=12.0.3.23910, Culture=neutral, PublicKeyToken=0a1d4e767f6b6446 12.0.3.23910
 - C:\Program Files\pollination\plugin\7.0\Pollination\LBT.Newtonsoft.Json.dll
Pollination.RH.Loader, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null 1.5.0.0
 - C:\ProgramData\McNeel\Rhinoceros\packages\7.0\Pollination\1.5.0\Pollination.RH.Loader.rhp
Pollination.Loader.Share, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null 1.5.0.0
 - C:\ProgramData\McNeel\Rhinoceros\packages\7.0\Pollination\1.5.0\Pollination.Loader.Share.dll
Pollination.GH, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.GH.gha


Log: 
C:\Users\jchevrier.SMITHGROUP\AppData\Roaming\pollination\logs\logs.pollination.GH2022071317.txt
2022-07-13 17:01:50.024 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: Login to Pollination cloud is required!
Please right click the component to login first!
   at Pollination.GH.Component.CheckJobStatus.GetScheduledJobInfo(IGH_Goo job)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:01:53.389 -07:00 [INF] PollinationSignInAsync: login from https://auth.pollination.cloud/sdk-login
2022-07-13 17:02:00.788 -07:00 [INF] Token expires at: 07/13/2022 18:02:00
2022-07-13 17:02:00.843 -07:00 [INF] CheckGetUser: logged in as jakechevriersg
2022-07-13 17:02:01.851 -07:00 [INF] PollinationSignInAsync: closing the listener
2022-07-13 17:02:02.004 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/e1044052-fd26-424d-80f4-cb5428516261].
2022-07-13 17:02:02.015 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Completed",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "e1044052-fd26-424d-80f4-cb5428516261",
  "started_at": "2022-07-11T17:20:56.600948",
  "annotations": {},
  "message": "All children runs have finished",
  "finished_at": "2022-07-11T17:23:51",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 1,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:02:02.015 -07:00 [INF] WatchJobStatusAsync: finished status: {
  "status": "Completed",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "e1044052-fd26-424d-80f4-cb5428516261",
  "started_at": "2022-07-11T17:20:56.600948",
  "annotations": {},
  "message": "All children runs have finished",
  "finished_at": "2022-07-11T17:23:51",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 1,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:02:02.015 -07:00 [INF] WatchJobStatusAsync: finished checking job [smithgroup/newproject/e1044052-fd26-424d-80f4-cb5428516261]: [Completed: [02:54]].
2022-07-13 17:02:13.025 -07:00 [INF] Loading JobsDialog for project demo!
2022-07-13 17:02:30.432 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:02:30.432 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:02:30.434 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:02:30.551 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:02:37.848 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:02:37.848 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:02:37.849 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:02:37.850 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:02:52.224 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:02:52.224 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:02:52.224 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:02:52.225 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:05:06.760 -07:00 [INF] Loading JobsDialog for project newproject!
2022-07-13 17:06:14.418 -07:00 [INF] Rhino: 7.19 (06/14/2022 00:00:00)
2022-07-13 17:06:14.426 -07:00 [INF] Pollination Server: https://app.pollination.cloud ; 
Pollination.RH, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.RH.rhp
Pollination.UI.Rhino, Version=0.1.70.0, Culture=neutral, PublicKeyToken=null 0.1.70.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.UI.Rhino.dll
Pollination.Core, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Core.dll
HoneybeeSchema, Version=1.49.0.21, Culture=neutral, PublicKeyToken=78492e64b924f7c6 1.49.0.21
 - C:\Program Files\pollination\plugin\7.0\Pollination\HoneybeeSchema.dll
PollinationSDK, Version=0.23.0.1, Culture=neutral, PublicKeyToken=null 0.23.0.1
 - C:\Program Files\pollination\plugin\7.0\Pollination\PollinationSDK.dll
Pollination.Key, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.Key.dll
Honeybee.UI.Rhino, Version=0.0.0.64, Culture=neutral, PublicKeyToken=null 0.0.0.64
 - C:\Program Files\pollination\plugin\7.0\Pollination\Honeybee.UI.Rhino.dll
LBT.Newtonsoft.Json, Version=12.0.3.23910, Culture=neutral, PublicKeyToken=0a1d4e767f6b6446 12.0.3.23910
 - C:\Program Files\pollination\plugin\7.0\Pollination\LBT.Newtonsoft.Json.dll
Pollination.RH.Loader, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null 1.5.0.0
 - C:\ProgramData\McNeel\Rhinoceros\packages\7.0\Pollination\1.5.0\Pollination.RH.Loader.rhp
Pollination.Loader.Share, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null 1.5.0.0
 - C:\ProgramData\McNeel\Rhinoceros\packages\7.0\Pollination\1.5.0\Pollination.Loader.Share.dll
Pollination.GH, Version=0.1.0.0, Culture=neutral, PublicKeyToken=null 0.1.0.0
 - C:\Program Files\pollination\plugin\7.0\Pollination\Pollination.GH.gha


Log: 
C:\Users\jchevrier.SMITHGROUP\AppData\Roaming\pollination\logs\logs.pollination.RH2022071317.txt
2022-07-13 17:06:35.210 -07:00 [INF] PollinationSignInAsync: login from https://auth.pollination.cloud/sdk-login
2022-07-13 17:06:44.716 -07:00 [INF] Token expires at: 07/13/2022 18:06:44
2022-07-13 17:06:44.755 -07:00 [INF] CheckGetUser: logged in as jakechevriersg
2022-07-13 17:06:45.760 -07:00 [INF] PollinationSignInAsync: closing the listener
2022-07-13 17:06:48.338 -07:00 [INF] Loading JobsDialog for project demo!
2022-07-13 17:07:15.792 -07:00 [ERR] Failed to get project!
PollinationSDK.Client.ApiException: Error calling ListProjects: Internal Server Error
   at PollinationSDK.Api.ProjectsApi.ListProjectsWithHttpInfo(String search, List`1 ids, List`1 names, List`1 owner, Nullable`1 _public, List`1 permissions, Nullable`1 sortBy, Nullable`1 sortOrder, Nullable`1 page, Nullable`1 perPage)
   at PollinationSDK.Api.ProjectsApi.ListProjects(String search, List`1 ids, List`1 names, List`1 owner, Nullable`1 _public, List`1 permissions, Nullable`1 sortBy, Nullable`1 sortOrder, Nullable`1 page, Nullable`1 perPage)
   at Pollination.UI.ProjectsDialog.GetProjects(Int32 page)
2022-07-13 17:07:44.886 -07:00 [INF] Loading JobsDialog for project demo!
2022-07-13 17:09:37.569 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:09:37.577 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:09:37.577 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:09:37.578 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:11:28.495 -07:00 [INF] Loading JobsDialog for project newproject!
2022-07-13 17:13:25.077 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:13:25.077 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:13:25.078 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:13:25.081 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:19:01.478 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:19:01.478 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:19:01.478 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:19:01.481 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}
2022-07-13 17:19:10.712 -07:00 [INF] WatchJobStatusAsync: checking job [smithgroup/newproject/bc339b52-3912-4bde-b5d6-ed82ca4c7568].
2022-07-13 17:19:10.712 -07:00 [ERR] GetRunInfo: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
2022-07-13 17:19:10.713 -07:00 [ERR] CheckJobStatus: there is an issue when checking a job status.
System.ArgumentException: [Error] Job status: [Created]. There is no run available in this job
   at Pollination.GH.Component.CheckJobStatus.GetJobRuns(IGH_DataAccess DA, List`1 runIndex)
   at Pollination.GH.Component.CheckJobStatus.SolveInstance(IGH_DataAccess DA)
2022-07-13 17:19:10.714 -07:00 [INF] WatchJobStatusAsync: init status: {
  "status": "Created",
  "type": "JobStatus",
  "api_version": "v1beta1",
  "id": "bc339b52-3912-4bde-b5d6-ed82ca4c7568",
  "started_at": "2022-07-13T23:38:37.569552",
  "annotations": {},
  "message": "Job created",
  "source": "",
  "runs_pending": 0,
  "runs_running": 0,
  "runs_completed": 0,
  "runs_failed": 0,
  "runs_cancelled": 0
}

[mingbo]

Hi @jakechevriersg,

After some investigations on both our server-side and plugin. Unfortunately, I am still unclear about what causes your issue.

Could you uncheck “Non-blocking” mode here to see if it could load a finished job?

Note: this would freeze the Grasshopper until the job is done, so do not try to do this on a big undergoing job.

Could you also please ask your colleagues to test if the issue happens on their machine? or test it on your personal machine if possible.

[jakechevriersg]

Good or Bad news (not sure yet! ) I’m getting a new laptop tomorrow (thursday), so I’ll have a different point of reference here pretty soon…

I’ll touch base once I’ve had a chance to test out the latest installer on the new computer

[mingbo]

Hi @jakechevriersg, please keep us updated!

[jakechevriersg]

So unfortunately, same results with new laptop, but with some new insights…

I ran a model on my own laptop and found the same results, says “created” even though the run has completed and the pollination select job window shows it complete.

I had a colleague use the same exact .3dm file and .gh definition to pollinate the jobs on their computer (with my login) and it ran successfully in the cloud, but they had the same exact job “created/completed” error with their check job status component.
Where it gets weird, is as soon their jobs completed on the cloud, I tried the check job status on my laptop and was able to access those results immediately after they completed. It seems the issue happens on the specific computer that pollinates those jobs. This is in line with Mostapha being able to access the results right after my runs complete, even though I’m still stuck on “job create”.

Hopefully this insight is helpful in someway! happy to answer more questions.

[mingbo]

@jakechevriersg

Where it gets weird, is as soon their jobs completed on the cloud, I tried the check job status on my laptop and was able to access those results immediately after they completed. It seems the issue happens on the specific computer that pollinates those jobs.

Hi @jakechevriersg, this is a good observation, is this true that happens all the time? If yes, let me see if I can find anything here.

[jakechevriersg]

@mingbo

is this true that happens all the time?

yep, everytime i run results on the cloud…
usually have to wait at least ~12+ hours before i can access the results via the check job status component

[mostapha]

Hi @jakechevriersg! Is it possible to set up a debugging session together to test this with @mingbo? And I think we have done everything possible that we could have done remotely. Feel free to send an email or a private message to set up the next steps. @mingbo might need you to install some tools on your machine before the session. This is our only unsolved problem that we still don’t know the exact cause.

[jakechevriersg]

Sorry for the late reply, have been working on other projects, but focusing on a big health tower Pollination export this week so i’ll be testing your latest version!

@mingbo Would be happy to troubleshoot with you, i’ll message you.

Thanks!

[mingbo]

Hi @jakechevriersg, I’m finally able to get back to this issue. Are you available sometime this week to have a call and we can debug this together on your machine?

[mostapha]

Hi, @mingbo! There is a private message with a few suggested times.

[mostapha]

We can finally mark this topic as resolved! It was because of some strange caching that was only happening in this case. We have changed the request to validate the header and that solved the problem.