Hi Pollination team,
I’m trying to set up the whole Ladybug Tools suite for a colleague, using the Grasshopper Pollination installer.
First problem we encountered is that she hasn’t received a verification email yet - her email is Imogen.Snell@burohappold.com. Any ideas why she wouldn’t have got it yet? We signed up a few hours ago so will keep checking inbox and junk.
To get around that I downloaded the installer and sent it to her, which our IT team then remote desktoped in to input admin rights to install on her machine. The install seemed to complete fine but on opening Grasshopper we got this message:
LBT Plugin: System.ArgumentException: , System.ArgumentException: The path is not of a legal form.
at System.IO.Path.LegacyNormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
at System.IO.Path.InternalGetDirectoryName(String path)
When grasshopper opened we were missing all the LBT components (the Ladybug and Honeybee ribbons here are from when she installed a legacy version a while ago)
Any thoughts on what’s gone wrong with this install?
Thanks in advance,