'Export Model' dialogue box does not open

[ketan]

Hi, @mostapha I hope you are doing well.
I came across an issue with the Revit plugin on a model. I am unable to open the ‘export model’ dialogue box. Other options like ‘sensor grid’ settings open perfectly. With other files, the export works perfectly well. Is there any specific aspect of the model that I need to look out for?
If the answer is complicated, I could send you the file privately.

Thank you in advance.

Kind regards,
Ketan

[mostapha]

Hi @ketan, Can you try the latest version (2.39.0) and see if the problem will be resolved. I updated the download link on the announcement page. If it didn’t, feel free to send me the model to test it on our side. Thanks!

Pollination Revit plugin (WIP) is now available for download!

Pollination’s Revit plugin (WIP) is now available for download! The wait is over! Our much-anticipated Revit plugin is ready for you to start simulating project performance in real-time! If you are new to Pollination and public BETA access, we highly recommend you read this post first : Welcome to Public BETA Access! If you are already using Pollination, read on to learn why you should use the Rhino Plugin, what features are available with the WIP release, upcoming features, and how to share f…

[ketan]

Hi @mostapha , that did not work out, unfortunately. I have sent it to you as a private message.

[mostapha]

Thanks! I will take a look later this week after the AEC workshop or early next week. Hopefully it is an easy one to fix.

[mostapha]

This was a bug and was fixed in version v2.40.3.

[cfrank]

I have a coworker who is new to pollination and today she messaged me to say that her export model tab won’t open for some reason. Is there anything I should tell her to try? She just downloaded the free trial today and says she has an active license.

[mostapha]

Hi @cfrank, can you provide more information? A screenshot and the logs will be helpful to understand what might be happening.

[sriram]

Hi @mostapha I’m seeming to have the same issue.

Wanted to use Pollination to setup my IDA ICE model but the plugin seems to not be working. Do you know how I can resolve it?
Tutorial

[mostapha]

Hi @sriram, can you provide more information? What’s the version of the reboot plugin? Do the rest of buttons work? Do you see any write messages? Can you share a screenshot of what happens?

[sriram]

Thanks for the quick response. I’m currently using Revit 2024 with the free trail to test if it works before buying a full version.

After some restarts the plugin seems to work. All the buttons including the export option are working. But the 3D model is not loaded properly for exporting. Unfortunately the no. of screenshots I can upload is limited is there a mail id I can sent it to?

[mostapha]

@sriram

After some restarts the plugin seems to work. All the buttons including the export option are working.

I’m glad to hear that but this is a strange behavior. It should work out of the box. Let us know if you face this issue again.

@sriram

But the 3D model is not loaded properly for exporting. Unfortunately the no. of screenshots I can upload is limited is there a mail id I can sent it to?

From what I see in the screenshot everything looks fine. The 3D geometry shows up in step 6. I’ll send you a private message to upload your model.