Pollination Activation

[fekrakamel]

Hello everyone
please i need your help
why I can’t activate Pollination on Rhino 7
despite the fact that I created one on Pollination Cloud platform

[mostapha]

Hi @fekrakamel, see here. This error is most likely caused by your network policy or the firewall.

Licese error code 48. Failed to connect to the server due to network error

Hi @jairo - this is a different error. It fails to connect to the licensing server. Are you using any proxy or firewall that might be blocking the connection? See the discussion here: We use Cryptlex for our license manager.

[heikow]

Hi @mostapha , i also encounter an error

What ports/protocols are used for the license manager?

[maksym]

We got the same issue today.

UPD: the issue is resolved.

[mostapha]

Hi @heikow and @maksym!

Thank you for reporting the issue. The error code 91 is different and is because of an issue with the Cryptlex license server which is a service that we use for our license manager.

I got in touch with them and they confirmed the outage and also confirmed that the issue has been resolved. Sorry about that.

https://status.cryptlex.com/780688531#logs

We should develop a backup option to ensure any possible issues in their services don’t affect our customers.